| Job Title | Customer Service Officer |
|---|---|
| Company | IndusInd Bank |
| Experience | 0-4 Years |
| Salary | ₹ 3-5.5 Lacs P.A. |
| Location | Mumbai Suburban (Andheri, Chakala) |
| Openings | 500 |
| Employment Type | Full Time, Permanent |
| Apply Now | Click here to apply |
Job Description:
Key Responsibilities:
- Handle inbound calls and assist customers with their queries, requests, and complaints.
- Raise requests and complaints on behalf of customers using the CRM tool.
- Educate customers about new products and benefits while generating leads.
- Maintain adherence to compliance guidelines and scorecard parameters (Quality, Efficiency, Accuracy).
- Capture and highlight problem indicators, suggesting improvements.
- Ensure knowledge of products, processes, and systems is up-to-date.
- Meet sales targets as set by the company.
Skills Required:
- Communication: Excellent verbal communication skills in English.
- Customer Service: Strong focus on customer service, with the ability to comprehend and interpret basic customer information.
- Knowledge: Preferable knowledge of banking and credit cards; sales experience is an added advantage.
Work Timings: Shifts starting from 6:30 am. Female employees have a shift window up to 8:00 pm.
Travel Boundaries: Churchgate to Virar & CST to Ghatkopar.
Education Requirements:
- Graduation: Any stream (Mandatory with 60% and above, passing certificate required).
- Language: Proficiency in English is compulsory.
About IndusInd Bank:
IndusInd Bank Ltd. is a customer-focused, technology-driven private sector bank, certified ISO 9001:2000. The bank is on a growth trajectory and is looking for dynamic individuals to join their team.
Location: One IndiaBulls Centre, Elphinstone Road, Mumbai, Maharashtra.